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Troubleshoot audio and video in Skype for Business - Skype for Business

If that does not help try resetting the PRAM or create a new account. Turn off the computer and then turn it back on. Step 2: Hold the buttons until the computer restarts and you hear the start-up sound again.

How to Turn on the Mic for Skype : Mac Audio Tips

Once done resetting the PRAM you will need to reconfigure the microphone settings. Go back to the beginning of this guide and follow steps again to test the mic. Log out and then log in again with the new account. You will need to log out from the current account instead of Fast User Switching.

Once you log in with the new account try and test the microphone follow steps If it works then the problem is with your user account.

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Try the Apple Support Communities for further assistance. If you could see blue bars moving when talking into the microphone then it means that it is configured correctly, and that your Mac can "hear it". To verify that use our mic test and see that the browser is indeed receiving the input from your mic. In this case, you should check the brand and model of the sound card and also download the latest drivers.

It may also be useful to go to the manufacturer's website and try to download the latest audio drivers.

Mac OS X Microphone Settings

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Troubleshoot audio and video in Skype for Business

Sorry this didn't help. For further troubleshooting, kindly completely uninstall and reinstall the Skype application from your Mac device. You may refer to this link: Then, check your audio settings to configure your device. If you're still having problems, use the built-in volume controls, the Apple support website can help you adjust your computers sound.

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Also, try playing a song or using another application with sound. If you can hear it, the problem may be with the other person on the call. Skip to main content. January 11, Your feedback is always welcome! Thank you for all that you do for Skype!


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